Privacy Policy – TMZ Software

TMZ Software ("we", "us", or "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

Who We Are

TMZ Software is a product design and engineering company. Our registered address and contact details are available at our contact page. For privacy-related enquiries, you can reach us at hello@tmz-software.com.

What Data We Collect

We collect information in the following ways:

Information You Provide

Contact form submissions — your name, email address, company, and any message you send us.
Newsletter sign-ups — your email address and name.
Demo or meeting requests — your name, email, company, and the information you share in booking a call.

Information Collected Automatically

Usage data — pages visited, time spent on the site, links clicked, and referral source.
Device and browser information — IP address, browser type, operating system, and screen resolution.
Interaction data — scroll depth, mouse movements, and click patterns (collected via Hotjar, subject to your cookie preferences).

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and communicate with you.
To send you marketing communications you have opted into.
To improve our website and understand how visitors use it.
To deliver targeted advertising through platforms such as Google and LinkedIn.
To comply with our legal obligations.

Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases:

Consent — for non-essential cookies and marketing communications.
Legitimate interests — for analytics and website improvement, where these interests are not overridden by your rights.
Contract — to fulfil requests you make prior to entering a contract with us.
Legal obligation — where processing is required by law.

Third-Party Services

We share data with trusted third-party services to operate our website and marketing activities. These include:

Google Analytics 4 & Google Ads — analytics and advertising.
HubSpot — CRM, forms, and email marketing.
LinkedIn — advertising and retargeting.
Hotjar — session recording and heat maps.
Cloudflare — content delivery and security.

Each of these providers has their own privacy policy and data-processing practices. We encourage you to review them independently.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 3 years. Analytics data is retained as per the default retention settings of each provider.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you.
Right to rectification — to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your data in certain circumstances.
Right to restriction — to limit how we process your data.
Right to portability — to receive your data in a structured, machine-readable format.
Right to object — to processing based on legitimate interests or direct marketing.
Right to withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@tmz-software.com.

Cookies

We use cookies and similar technologies on our website. For full details, please read our Cookie Policy.

International Transfers

Some of our third-party providers are based outside the European Economic Area (EEA). Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@tmz-software.com or via our contact page.